Reports of erroneous WA health exchange debits:
  • For the second week in a row, the Washington Healthplanfinder website is down, and it's causing problems for people who are dealing with billing issues. Some of them say the website is mistakenly debiting their accounts.

    Shannon Bruner of Indianola logged on to her checking account Monday morning, and found she was almost 800 dollars in the negative.

    “The first thing I thought was, ‘I got screwed,’” she said.

    They're not alone.

    One viewer emailed KING 5 saying, "They drafted my account this morning for a second time."

    Another woman on Facebook with a similar problem commented, "We are all in the same boat."

    “We've got to figure out how to get money to pay the bills for the next week or two until we have another check come through,” said Josh Bruner. “It's just crazy.”

    Washington Healthplanfinder emailed the Bruners a few days ago telling them to log in to view their invoice, something they couldn't do because the website has been down. The Bruners haven't been able to get through on the helpline either. They finally contacted Healthplanfinder administrators by posting a message on their Facebook page.


"If you like your checking account you can keep you checking account."